CAPFI: tried and tested experience in incident management, change management and service delivery management

Governance of information systems

A unique expertise in service management and governance:

Our consultants combine a strong technical background acquired in demanding environments, team spirit and a sense of communication that are ideal tools for dealing with the transformation of information systems. Their ITIL, PMP and ISO certifications and experience with incident, change, problem and service delivery are assets that contribute to the success of our clients’ projects.

Management of strategic IT projects (Implementation of control tools, management of load, budget, reporting, communication, assistance for project coordinators, etc.). Operational and contractual supervision of facility management (monitoring of contractual commitments, creation and updating of SLA, KPI, etc.). Implementation of ITIL processes (Incident, Problem, Change, etc.).